where TECH meets TOUCH
So how can IT reinvent itself as a corporate discipline?
The answer starts with empathy, and does not lie in a new process model or a different methodology.
Empathy, Inquisitiveness and creativity are largely what determine the success of IT. This book is for people who are open to change, no matter if you are an IT savvy or not.
In the IT industry the abreviation SLA stands for “Service Level Agreement(s)”. But to the business and the end-users the acronym stand too often for “Secrets, Lies, and Assumptions.
How to get out of the SLA frustrations?
XLA is the way out!
Digital Empathy is the foundation for the counter acronym XLA : the eXperience Level Agreement. Both Digital Empathy and XLA helps you to change your orngaization to an eXperience driven business!
We developed this XLA as manifest wher People Centric collaborations, changes and innovations can be easily implemented within all organizations!